Man and Van Aldgate Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Aldgate provides removal and related services. By making a booking, using our services, or allowing our staff to access your property or goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Client means the individual, business, or organisation requesting and or paying for the services.

Services means any removal, man and van, transport, loading, unloading, packing, unpacking, or related services provided by Man and Van Aldgate.

Goods means any items, furniture, boxes, equipment, personal belongings, or other property handled, transported, or stored in connection with the services.

Job means the specific booking, removal or service engagement agreed between Man and Van Aldgate and the client.

Contract means the agreement formed between Man and Van Aldgate and the client incorporating these Terms and Conditions and any written or verbal confirmation of the job details.

2. Scope of Services

Man and Van Aldgate provides man and van and removal services, including local moves, small house and flat removals, office moves, and general transport of goods. The precise scope of each job, including locations, dates, times, number of staff, vehicle size, and any additional services such as packing, must be agreed at the time of booking.

We reserve the right to refuse to transport any goods which, in our reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, improperly packed, or may cause damage to our vehicles, equipment, staff, or other goods.

3. Booking Process

3.1 Making a booking

Bookings may be made by the client through our website contact form or by any other method we may make available from time to time. A booking is not confirmed until we have accepted the job details and provided a verbal or written confirmation, which may include an estimated or fixed price and any applicable charges.

3.2 Information required

The client must provide accurate and complete information at the time of booking, including but not limited to

The collection and delivery addresses.

Access details, including floor level, lift availability, parking restrictions, and any anticipated difficulties.

The nature, approximate quantity, and approximate weight of the goods.

Any special handling requirements, fragile items, or valuable goods.

Any time constraints or building access restrictions.

If the information supplied is incomplete or inaccurate, we may amend the quoted price or, in serious cases, cancel the job, with applicable charges as set out in these terms.

3.3 Changes to bookings

Any changes to dates, times, addresses, scope of work, or other details must be communicated as early as possible and are subject to our availability and agreement. We may adjust the price to reflect any changes to the job.

4. Prices and Quotations

4.1 Quotations

Prices may be given as fixed quotes or hourly rates. Quotations are based on the information provided by the client and are valid for a limited time as communicated at the time of quoting. We reserve the right to revise any quotation if the information provided proves to be inaccurate or if circumstances change.

4.2 Additional charges

Additional charges may apply for

Waiting time caused by delays not under our control, such as delayed keys or restricted building access.

Long carries where the vehicle cannot be parked close to the property.

Use of stairs above a certain floor where there is no working lift.

Additional items or services not originally declared or booked.

Tolls, congestion and clean air zone charges, parking fees, parking fines incurred due to instructions from the client or lack of alternative legal parking, and similar charges.

5. Payments

5.1 Payment methods

We accept payment by methods notified to you at the time of booking. Cash payments, where accepted, must be made directly to our staff at the start or end of the job as agreed. We may require payment in full or in part in advance.

5.2 Deposits

We may require a deposit to secure your booking. The amount and timing of the deposit will be confirmed at the time of booking. Deposits may be non refundable in the event of late cancellation or failure to proceed with the booking, as set out in section 6.

5.3 Payment terms

Unless otherwise agreed in writing, payment is due on completion of the job. For hourly rate bookings, the minimum charge and any additional time will be calculated in accordance with the rate confirmed at the time of booking. For business clients, we may at our discretion agree to invoice with specified payment terms; if so, late payments may incur interest and charges.

5.4 Overdue payments

If payment is not received when due, we reserve the right to charge interest at the statutory rate, to recover our reasonable costs of collection, and to suspend further services until all outstanding sums are paid in full.

6. Cancellations and Amendments

6.1 Client cancellations

If you wish to cancel your booking, you must notify us as soon as possible. The following cancellation charges may apply, based on the notice given before the agreed start time of the job.

More than 48 hours No cancellation fee, and any deposit may be refunded or transferred, subject to our discretion.

Between 24 and 48 hours We may retain part or all of the deposit and or charge up to 50 percent of the estimated job value.

Less than 24 hours We may charge up to 100 percent of the estimated job value.

Any specific cancellation terms communicated at the time of booking will take precedence over the general terms above.

6.2 Our right to cancel or postpone

We may cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or access issues. In such cases, we will aim to offer an alternative date or time. Our liability will be limited to any amount already paid for the affected booking, and we will not be responsible for any consequential loss.

7. Client Responsibilities

The client is responsible for

Ensuring that all goods are properly packed, boxed, and secured unless packing services have been separately agreed.

Ensuring that all items to be moved are ready for transport and that access ways, lifts, and staircases are clear.

Obtaining any necessary permissions or permits for parking, building access, or use of lifts.

Being present or appointing an authorised representative during collection and delivery to direct our staff and check the premises.

Checking that no goods are left behind before our staff leave the property.

You must not ask our staff to carry out any illegal act or unsafe activity. We reserve the right to refuse any instruction which, in our view, creates an unacceptable risk.

8. Excluded and Special Items

Unless expressly agreed in writing before the booking, we do not accept liability for and may refuse to transport

Jewellery, precious metals, watches, or items of high individual value.

Cash, securities, important documents, or items of special sentimental value.

Hazardous, explosive, or flammable materials, including fuel, gas cylinders, and chemicals.

Perishable goods, plants, or pets.

If such items are included in your goods without our knowledge, they are moved entirely at your own risk and subject to all exclusions of liability set out in these terms.

9. Liability and Limitations

9.1 Our duty of care

We will exercise reasonable skill and care in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

9.2 Loss or damage to goods

We will not be liable for loss or damage arising from

Insufficient or improper packing by the client where we have not provided the packing service.

Normal wear and tear, minor scratches, or scuffs that may reasonably occur during moving.

Inherent defects or vulnerabilities in items, such as weak joints, aged furniture, or pre existing damage.

Disassembly or reassembly of furniture carried out at the clients request where instructions or fixings are missing or inadequate.

Loss or damage not reported to us in writing within a reasonable time, usually within 48 hours of completion of the job.

Our total liability for any single job, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable sum, which may be capped based on the value of the job or a specified maximum amount communicated to you before or at the time of booking.

9.3 Indirect and consequential loss

We will not be liable for any indirect or consequential loss, including loss of profit, revenue, use, or opportunity, any costs related to alternative accommodation, missed appointments, or penalty charges arising from delays or rescheduling, whether or not we have been advised of the possibility of such losses.

9.4 Delays and time estimates

Any times given for arrival, collection, or delivery are estimates only. While we endeavour to keep to agreed schedules, delays may occur due to traffic, weather, accidents, or other circumstances. We will not be liable for delay related losses where we have acted with reasonable care.

10. Insurance

We may hold insurance appropriate for our business operations. This is not a substitute for the clients own contents or goods insurance. The client is strongly advised to arrange adequate insurance for their goods during the move and for any period of storage, if applicable. Any claims under our insurance, where applicable, will be subject to policy terms, conditions, and excesses.

11. Waste, Disposal, and Environmental Regulations

11.1 Waste removal

If we agree to remove unwanted items or waste, this will be conducted in accordance with applicable waste management and environmental regulations. We are not obliged to collect waste unless this is specifically included in the booking.

11.2 Prohibited items for disposal

Certain items cannot be taken as general waste, including hazardous materials, chemicals, paint, gas bottles, medical waste, and electrical items requiring specialist disposal. The client is responsible for identifying such items and arranging appropriate disposal unless we expressly agree otherwise.

11.3 Fly tipping and unlawful disposal

We will not engage in illegal dumping or fly tipping. If the client requests or encourages unlawful disposal, we will refuse and may terminate the job without refund. The client will be responsible for any fines, penalties, or costs arising from their unlawful instructions.

12. Access, Parking, and Property Damage

The client is responsible for ensuring adequate and legal parking for our vehicles at both the collection and delivery locations. Any parking fees or penalties incurred due to lack of suitable parking or specific instructions given by the client will be charged to the client.

We will take reasonable care to avoid damage to property, including walls, floors, and doorways. However, the client should provide protection where necessary for delicate surfaces. We are not liable for damage resulting from moving large or heavy items through restricted spaces when the client has requested that we proceed despite the risk.

13. Complaints and Claims

If you have a complaint or wish to make a claim for loss or damage, you must notify us as soon as reasonably possible, providing full details of the issue, any supporting evidence, and photographs where appropriate. We will investigate and respond within a reasonable time. Any attempt to resolve a dispute will be without prejudice to our rights under these Terms and Conditions.

14. Privacy and Data Protection

We collect and process personal information necessary to manage bookings, provide services, and administer our business. We will handle personal data in accordance with applicable data protection laws and will not sell your information to third parties. We may share information with trusted partners where required to fulfil your booking or comply with legal obligations.

15. Variations

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract. Any variation to these terms requested by the client must be agreed in writing by an authorised representative of Man and Van Aldgate.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.

By confirming a booking with Man and Van Aldgate, you confirm that you have read, understood, and agree to these Terms and Conditions.



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As you can see, there are all kinds of different benefits you can get out of our man and van services, but one of the major things that set us above other firms is our consistently low prices. We understand that you want a great deal in everything you pay for, so we’ve decided to meet that preference with our tailored pricing system! You’ll never pay too much for a shoddy service with us, and will come out having invested much less than with other man with van firms. To see how much you can save, give our man and van Aldgate a call!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Aldgate Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 133 Houndsditch
Postal code: EC3A 7BX
City: London
Country: United Kingdom

Latitude: 51.5150440 Longitude: -0.0782770
E-mail:
[email protected]

Web:
Description: Do not hesitate to get in touch with our company. You can benefit from our moving expertise in and around area of Aldgate, EC3.
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